In large organisations some conflict is inevitable: agendas clash, resources are limited, coordination and communication are hard to achieve.

However, while conflict cannot be avoided, workplace warfare and toxicity can. In this webinar, Fotini Iconomopoulos will show how a human-centred negotiation approach can build trust and connection even when tempers are running hot.

We will discuss:

• How to prepare for high-stakes, difficult interactions
• How to find the opportunities in conflict situations
• Why you need to pause and slow down decisions and reactions
• How to manage resistance, pushback and power
• How to build trust in a crisis

About our speaker:

Fotini Iconomopoulos teaches negotiation to MBA students at the Schulich School of Business at York University in Toronto and is the author of Say Less, Get More: Unconventional Negotiation Techniques to Get What You Want.  She used her negotiation skills in the corporate world in the consumer packaged goods industry before becoming a management consultant where she created a successful negotiation advisory practice for another global firm before branching off on her own. She is passionate about helping people develop the confidence to take on whatever challenges come their way, and has a particular interest in empowering women and disadvantaged groups.

• Advice on, job-hunting and interviewing, international and portfolio careers and how to be a better boss
• Videos optimised for mobiles and tablets
• Unlimited – free online access to all Audencia students and alumni