#Iconic_Audencians: Olivier Duha (MSCI 93), disrupting the world of consumer relations

“I was certainly lucky to grow up in a healthy business environment and to have received an education that favoured due diligence. It is obvious to me that a company must be profitable to survive and grow. You need a simple business model where you understand what you are selling, know what it costs and can anticipate what you will make.

In the early 2000s, however, these principles were not in vogue. The era of the new economy favoured originality over profitability and we were talking about disruption, first mover advantage, winner takes all”, writes Olivier Duha in his book “Think Human – La révolution de l’expérience client à l’heure du digital” published by Eyrolles.

Twenty years later, the CEO and founder of Webhelp (120,000 employees in more than sixty countries) can look back on his company’s flawless track record, which quickly combined disruption and profitability to become one of the world's leading providers of customer experience and relationship services and solutions. “If there’s a message that I would like to pass on to future entrepreneurs, it would be to say that there are endless opportunities out there,” Olivier says, choosing to sum up his thoughts with the adage: The sky is the limit.

 

For the third year in a row, we are delighted and proud to showcase 12 new profiles of Audencians from around the globe. The alumni that you will discover have very generously given up their time for an interview for which we are immensely grateful.